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Hidden fees

Visit was standard however the Financial obligation for agreeing to proceed with exam was not clearly understood by staff or explained. The front office was confused on what was covered by insurance vs not. I was over charged due to confusion and told overage would be later applied towards contact purchase. Staff later applied credit on my account to my child’s account to cover exam charge i was not made aware of existed without consulting me prior. It was not disclosed to me there would be a additional fee while I was in the office which did not provide me with the option to decline service. Unexpected charges not fully disclosed that could have been avoided.
Will weigh heavily on decision to continue to be a client.

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eye doctor's office